illuminating pathways to change


Facilitation is at the heart of everything we do at Illuma.

Our approach to facilitation

Process Facilitators fill an impartial role in helping groups become more effective, acting as guides to create a balance between participation and results. Their work includes client consultation, diagnosis of the issues and design of an appropriate collaborative process to help the group achieve its goals.

There are a lot of misconceptions about the role of a meeting facilitator. Process Facilitation is a developing and increasingly professionalised discipline. It involves much more than chairing, moderating and time-keeping. It’s about working with specially designed collaborative processes to suit the needs of clients and groups and help groups achieve successful outcomes. It can involve structured planning and decision making processes and also taking a group to a place of deeper dialogue and mutual understanding.

Whether it is a planning workshop, a staff retreat, engaging with clients and consumers or resolving differences – our ability to tap into diversity, creativity and wisdom will help the group reach a successful outcome. We also facilitate virtual meetings using on-line technologies.

Navigating Change, Diagnosing Problems and Decision Making

  • Working with and through the complexities of organisational change and transition related to restructures, mergers or shifts in direction
  • Meetings to identify, diagnose, resolve problems and make sustainable decisions

Strategy and Planning

  • Engaging leaders and staff to clarify and agree on purpose and mission
  • Developing strategic directions, priorities and actions
  • Setting goals and gaining commitment to implement and follow through

See case study

Relationship Management and Team Development

  • Surfacing interpersonal issues at work that impede productive work relationships
  • Improving trust and communication
  • Developing better teamwork
  • Improving capacity for genuine dialogue

See case study

Training and Mentoring Facilitators

Rhonda Tranks is a member of the International Association of Facilitators, the profession’s peak international body.

In January 2007 Rhonda Tranks became a Certified Professional Facilitator with the IAF. This meant she needed to demonstrate all of the IAF’s Core Competencies for process facilitation through: a rigorous application process, a series of interviews, demonstrations and an assessment by an international panel. CPF’s are required to be re-accredited every 3 years.

Rhonda has facilitated hundreds of meetings and off-sites ranging from board retreats to large stakeholder engagement events, planning meetings and team development events. She has trained hundreds of facilitators and has presented at IAF Conferences in Australia, New Zealand, South Africa, Taiwan, Korea, India, Singapore and Switzerland. She regularly mentors experienced facilitators some of whom have attained CPF status. In addition she has over 30 years experience in training, experiential learning, instructional design and training facilitative trainers. 

Rhonda has held a number of leadership roles in the IAF, including conference convening and serving on the international board. In 2015 she was awarded the IAF’s Hall of Fame Award.

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